Tag
Operations
14 posts, newest first.
- Buyer's Guides
What a channel manager does for a small motel, and why Booking.com's free calendar sync stops at 20 rooms
What is a channel manager? Software that keeps one room count across Booking.com, Expedia and your site. What it does, what it costs, when you can skip it.
- Rules & Law
What a hotel credit card authorization form must say, and why Visa bans the CVV2 box on it
What a hotel's third-party credit card authorization form should say under Visa's 2026 rules, why the CVV2 box must go, and what wins a fraud dispute.
- Rules & Law
10DLC registration costs a small hotel $12 to $20 up front, and the paperwork is what gets rejected
What 10DLC registration asks of a hotel that texts guests: the brand and campaign filings, published fees, and the opt-in rules carriers check.
- Revenue
AI assistants now book hotels: 18 of 97 independent hotel websites we checked were broken
Google's AI Mode now books hotels through chains and OTAs. We checked 97 independent hotel websites for AI hotel booking, and 18 were broken. What to fix.
- Rules & Law
Transient occupancy tax for small hotels: the 30-day rule and who files on online bookings
Who sets transient occupancy tax, when a long stay turns exempt and who files on online bookings, using the Texas and San Francisco rules from official pages.
- Revenue
Overbooking a 30-room motel loses money unless more than 3.9% of bookings vanish on arrival day
We modeled a sold-out night at a 30-room motel with loss rates from 119,390 real bookings. One extra booking pays only above a 3.9% arrival-day loss.
- Rules & Law
For a motel, ADA website compliance starts with what the booking page says about accessible rooms
ADA website compliance for a hotel or motel: what 28 CFR 36.302(e) says your booking page and OTA listings must show, and where WCAG fits in.
- Rules & Law
A 30-room motel needs 5 accessible guest rooms under the ADA, and one of them has to do double duty
How many ADA compliant hotel rooms a 20 to 80 room motel needs, what goes in them and the booking rule, read from the 2010 ADA Standards.
- Data
The US had 55,895 hotel and motel establishments with paid staff in 2023, and 46% had fewer than 10 employees
How many hotels are in the US? The Census counted 55,895 hotel and motel establishments with paid staff in 2023, and 45.8% had fewer than 10 employees.
- Rules & Law
A motel pool is a public pool under the federal drain law, so every drain needs a certified cover
The Virginia Graeme Baker Pool and Spa Safety Act covers motel pools and hot tubs. What it requires, what inspectors check, and what CPSC records show.
- Revenue
RevPAR for a 30-room motel: one worked month, and when a 10% rate rise beats selling 10% more rooms
RevPAR is occupancy times average daily rate. One month worked for a 30-room motel from 2025 economy-hotel figures, then a rate rise against more rooms sold.
- Rules & Law
The FTC fee rule for motels: every rate you quote, even by phone, must include mandatory fees
The FTC junk fee rule has covered motels since May 12, 2025. Which fees belong in the first rate you quote, from the rule text and the FTC's own guide.
- Buyer's Guides
How to Answer Hotel & Motel Phone Calls 24/7 (Complete Guide)
Every realistic way to cover your hotel or motel phone around the clock — staff, voicemail, answering service, or AI receptionist — what each costs, and how to pick the right mix for a small property.
- Front Desk
Front Desk Staffing Alternatives for Small Hotels in 2026
Front desk staffing alternatives for small hotels, comparing the cost of a full-time clerk against an AI phone receptionist.